Built an AI-powered property operations platform for 200+ short-term rentals across 2,000+ monthly reservations
A unified property operations platform for short-term rental managers, combining a React web dashboard with a Flutter mobile app and four operational modules, with AI for ticket triaging, property asset tagging and an operational knowledge base.
Key Takeaways
Sergo runs property operations for short-term rental managers, where the reality is hundreds of properties, thousands of monthly reservations and a long tail of operational tasks across cleaning, maintenance and guest experience. Unico Connect built the unified operations platform end to end: a React web dashboard, a Flutter mobile app, four operational modules, and an AI layer for ticket triaging, property asset tagging and knowledge retrieval.
The platform supports 200+ properties and 2,000+ monthly reservations with a 60 percent reduction in operational overhead.
The Challenge
Sergo was born from an operating reality, not a product idea. The team running Good Stays in Queenstown had hit the limits of what spreadsheets, group chats and operational habit could carry. As the portfolio grew, coordination work was outrunning revenue — cleaning schedules, maintenance state, guest requests and each property’s quirks all lived in someone’s head or a chat thread.
Short-term rentals are the opposite of hotels: properties are scattered, owners and cleaners change frequently, guest requests come through booking platforms, and every property has its own quirks. The category does not work without strong operational tooling, and it had to work for field teams on the ground, from a phone, not just managers in dashboards.
Sergo came to Unico Connect — on a recommendation from the Xano team — to take an internal prototype to a full operations platform that absorbed enough of the operational load to make the experience consistent across properties.
Our Approach
We engaged as a long-running product partner, framing what to build into the platform versus integrate externally, and focusing on the operational coordination layer the category was missing.
Key decisions:
React web, Flutter mobile
A single mobile codebase across iOS and Android matched the device mix of cleaners and field teams; React served the dense operations dashboard.
Extend the Xano prototype
Xano Enterprise extended Sergo’s existing prototype rather than rebuilding, preserving the team’s working understanding of the data model.
AI for the real operational problems
Ticket triaging, computer-vision asset tagging and an operational knowledge base — designed around what short-term rental operations actually face, not generic AI features.
The solution we built
A React web dashboard for managers, a Flutter app for field teams, four operational modules (arrivals, departures, cleaning, guest requests, maintenance) and an AI layer across all of it.
Four operational modules
Arrivals, departures, cleaning, guest requests and maintenance — each covering the lifecycle from task creation to completion.
Intelligent ticket triaging
Routes guest requests and maintenance issues to the right person automatically, removing the manager-as-router pattern.
Computer-vision asset tagging
Classifies property assets from images at 92% accuracy, turning onboarding into a phone-based workflow.
Operational knowledge base
Surfaces property-specific knowledge on demand, so a cleaner on-site gets the answer without calling a manager.
Tech stack
Outcomes & metrics
200+
Properties managed on the platform
2,000+
Monthly reservations supported
-60%
Reduction in operational overhead
What Our Clients Say
Allan Baillie
Good Stays & Sergo, Queenstown
Our experience with the guys is great. They are really time and cost effective, great at their communication, great at their response times, and we have really enjoyed working with them. We will continue to use them to complete some projects and try to get our management systems working better than they ever have before.
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